“Raving Fans: A Revolutionary Approach To Customer Service” by Ken Blanchard and Sheldon Bowles is a book about creating a customer-focused culture in business. Key takeaways from the book include: The idea of creating “raving fans” – customers who are so loyal and satisfied that they actively promote the business to others. The importance of […]
“Hooked: How to Build Habit-Forming Products” by Nir Eyal explains the science of habit-forming technology and offers a step-by-step guide for creating products that people will use repeatedly. Key takeaways from the book include: The Hook Model – a four-step process that outlines how to create a habit-forming product: trigger, action, reward, and investment. The […]
My key highlights and takeaways from the book: Contagious: Why Things Catch On is a book by Jonah Berger that explores the science behind what makes ideas, products, and behaviours catch on. The author argues that there are six key principles that make something contagious: social currency, triggers, emotion, public, practical value, and stories. Social […]
For over 1000 days, I have been taking cold showers. It all started as a personal challenge to push my boundaries and test my willpower. But what I discovered through this journey is that the discipline and steady daily action of taking cold showers has had a profound effect on my overall well-being and success […]
