“Raving Fans: A Revolutionary Approach To Customer Service” by Ken Blanchard and Sheldon Bowles is a book about creating a customer-focused culture in business. Key takeaways from the book include: The idea of creating “raving fans” – customers who are so loyal and satisfied that they actively promote the business to others. The importance of […]
“Who Moved My Cheese?” – A Must-Read Book on Adapting to Change Change is inevitable, and it can be difficult to adapt to new situations and circumstances in life. However, learning how to handle change is crucial for personal and professional success. In his motivational business fable “Who Moved My Cheese?,” Spencer Johnson explores this […]
